Privacy Policy

We take your privacy seriously. This notice describes how Southernsanctuary obtains, uses and protects personal information from guests and people who visit this website.

Last updated: 2026-07-20 · Effective immediately.

1. Who we are

Southernsanctuary ("we", "us", "our") runs the site at https://southernsanctuary.website/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy questions write to [email protected].

2. Information we collect

We gather these kinds of information:

• Reservation details: name, address, contact information, payment data, dates of stay, dietary and accessibility preferences.
• Communication data: messages you send through our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages visited, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is handled solely to deliver and refine our services, including:

• To handle bookings, payments and to deliver the services you reserve with us.
• To reach you about your visit, issue confirmations and answer questions.
• To meet legal duties (tax records, anti-money-laundering, gaming licence requirements).
• To improve our website and services, measured through aggregated, privacy-respecting analytics.
• To send marketing messages only when you have clearly consented; you may unsubscribe whenever you wish.

4. Legal basis (GDPR)

For visitors in the European Economic Area and the United Kingdom we rely on these grounds under Articles 6(1)(a)-(f) of the General Data Protection Regulation: your consent, performance of a contract, compliance with a legal obligation, and our legitimate interest in operating a secure, reliable website.

5. Sharing of personal data

We never sell personal data. We disclose it only to: trusted vendors working for us (payment processors, booking systems, IT hosting) under written contracts; public authorities when the law requires it; and successors if the business is reorganised.

6. Cookies

This site places strictly necessary cookies so it can work. Optional analytics and marketing cookies appear only after you consent via our cookie banner. You may withdraw consent at any time by clearing browser storage for this domain.

7. Data retention

We keep reservation and accounting records for as long as tax and gaming-licence rules require (typically 10 years). Marketing data stays only while consent is active. Server logs are removed within 30 days.

8. Your rights

Where local law allows, you may access, correct, erase, limit or object to processing of your personal data, and request portability. To use any of these rights contact [email protected]. You may also complain to your local data protection authority.

9. International transfers

If personal data leaves the European Economic Area, we maintain adequate protection through Standard Contractual Clauses or comparable safeguards.

10. Children

This website is meant for adults aged 18 and over. We do not knowingly collect personal data from children under 16. If you think such data was submitted, contact us and we will remove it.

11. Changes to this policy

We may revise this policy occasionally. The "Last updated" line at the top shows the present version. Significant updates will be announced on this website.